Our managed service is far from a reactive solution. While you’re free to access 24/7 support from our cloud engineers who will manage infrastructure related incidents through to resolution, we also work to pre-empt issues by monitoring your environment. This enables us to proactively report any best practice changes your environment requires and highlight ways in which it can operate more efficiently or cost-effectively. Ultimately, it means you can get on with running your business and leave the infrastructure to us.
Customers using our managed service also have access to Event Hypercare, our short-term dedicated support service that provides cloud experts to help manage demand peaks brought about by company-driven initiatives like promotions, product launches and seasonal sales. Our specialist architects run an assessment on your cloud infrastructure before your event and highlight any changes or optimisations required to ensure the environment can cope with the additional demand.
As you use more workloads in the cloud and access different services, the management of your estate and its tools becomes increasingly complex. Regardless of the platforms or cloud provider you use, Oworx brings together best in class tooling and presents it in a single pane of glass view that enables your teams and ours to monitor and manage your cloud-based infrastructure services in a single online location. The portal provides secure single sign-on credentials to access a comprehensive cloud management platform, public cloud consoles and remote servers.
The same is possible with your cloud billing and support. Our public cloud billing service and vendor support packages provide consolidated invoicing across your cloud vendor accounts and enable you to raise tickets with cloud vendors without purchasing a support package from them.
Leave the infrastructure to us:
24/7 support from cloud engineers.Access to PAYG OnDemand change service.
Proactive account management, with monthly cloud optimisation reviews.
Event Hypercare short-term dedicated support service for high demand periods.
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